Virtual Experience FAQs

Virtual Experience FAQs

  • What are Celebrity Shout Outs Virtual Meet & Greets? ​

    • Celebrity Shout Outs Virtual Meet & Greets are your opportunity to meet your favorite Celebrity Superstars from the comfort of your own home. With your purchase, you will gain entry to a special one-on-one private live video chat with the selected Celebrity Superstar. At the conclusion of the event, you will receive within 5 days a link to download your conversation and video

  • What should I have prepared ahead of the virtual meet & greets?

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      Please make sure that you have a stable internet connection before your scheduled video. You will also need a front-facing camera and microphone. (Celebrity Shout Outs is not responsible for your internet speeds and hardware needs).  You will also want to have any questions, comments or stories written down and ready to share!
  • What platforms are compatible?​

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      macOS: Chrome
    • Windows: Chrome

  • How do I access the virtual meet & greet?​​

    • Once you make your purchase, you will receive an order confirmation email. In the email, you will find your access link. To join the virtual chat platform, you’ll simply need to click on this link and follow the instructions. There is no app needed, and you don’t need to download anything.

  • How many people are allowed to join live stream?​

    • If you are all on the same live stream in the same room, you can have as many friends or family members as you would like to join the stream. Please note that it is a 10-minute interaction and you will not receive more time if you have numerous people in the stream.

  • Will the virtual experience be monitored and recorded?​

    • Yes, all conversations are recorded and monitored. Celebrity Shout Outs has the right to end any live stream at the discretion of the moderator.

  • What sort of things are not allowed?

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      No profanity
    • No inappropriate language

    • No inappropriate clothing

    • No nudity

    • No off-color remarks

  • How long will I be able to speak with the Celebrity Superstar?​

    • You will have 10 minutes to speak with your selected Celebrity Superstar

  • Will I be able to download my video chat with the Celebrity Superstar?

    • Yes, you will be able to download your full conversation and video within 5 days after the event. A digital download link will be sent to you via email..

  • What is the cancellation policy?​

    • All sales are final. Refunds will not be offered.

  • Will I be able to watch the Celebrity Superstar interact with the other fans?​​​

    • No, each video chat is private.  

  • How will I know how much time is remaining during my 10-minute live video chat?

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      There will be a countdown clock on screen to let you know how much time you have remaining in the chat